A roundup of our most popular questions and answers.
We're here to help.
I'm missing a product from my order, what do I do?
Contact us within 7 business days or less from date of delivery so we can assist you. firstname.lastname@example.org
What do I do if I receive a faulty product in my order?
If you have a product concern contact us immediately at email@example.com
How do I make changes on my order?
We begin processing orders for shipment in 1-3 business days, we often ship same or next day. Because of this, we can may be able to accommodate same day changes or cancellations on non-subscription orders. If it is an urgent request to change your order for any reason we request texting us at 302-786-7755 and emailing us at firstname.lastname@example.org.
What do I do if the Gift Card I bought hasn't arrived?
Gift vouchers are purchased online and they are sent electronically. Please check the email associated with your email for the code to redeem it. Please note gift cards expire in 1 year from date of issue.
Why isn't my coupon code working?
Only one discount can be used per order. Coupon codes may not be used in conjunction with a "Subscribe & Save" product. Some coupons require a minimum purchase or have an expiration date. If you have a rewards code you want to apply toward an upcoming subscription order, please email us email@example.com We would be happy to assist you.
How long does it take to recieve my order?
Please allow up to 3 business days for processing your orderplus transit time. We do not ship on weekends or holidays. You will be sent an email with tracking information when your order ships. There are options for express shipping at checkout, but please remember to still allow up tothree business days to process your order before calculating shipping time.
How come I don't qualify for free shipping?
Orders qualify for free shipping after any discounts or coupon codes are applied, minimum amount for free shipping varies depending on promotions.
Do you ship internationally?
Yes we do! We have shipped to 59 countries and offer a variety of shipping options for our international customers. It is the customer's responsibility to find out about your country's customs regulations relating to the products you wish to import. The customer is responsible for their country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you. Customer assumes the risk for any products confiscated or opened by customs.
What do I do if my package was marked delivered but is missing?
If your order is lost, destroyed or misrouted due to a mail service error, please contact your local post office, and speak to the Post Master to file a claim.
*Claims for packages marked "delivered" must be filed after five days and before fifteen days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after seven days, (twenty for international) and within thirty days from the last checkpoint. You must contact us within 7 business days or less if your package is marked delivered or missing.
Orders sent Priority Mail by the USPS are automatically insured, however, if your order was marked delivered, the USPS will not pay a reimbursement even if you never received the package.
Euphoric Herbals is not liable for any packages lost, stolen, delayed, damaged or mis-delivered orders.
What do I do if an item arrived damaged?
If your order arrives damaged, please contact your local post office and speak to the Post Master to file a claim. Please contact us within 7 business days or less.
Please take photographs of the damaged packaging and/or items and email them to us firstname.lastname@example.org.
How do I make changes to an order?
We process orders for shipment within three business days or sooner, sometimes even same day. We can sometimes accommodate same day changes or cancellations on non-subscription orders.
If this is an urgent request to change an order please text us at 302-786-7755 and email us email@example.com
What do I do if the Gift Card I bought hasn’t arrived?
Gift card vouchers are purchased online and sent electronically by email. Please check the email associated with your gift card purchase, including your spam/junk mail to locate your electronic gift card and the code to redeem it. If you are unable to locate it contact us firstname.lastname@example.org
PRODUCT & STOCK
How can I purchase a gift certificate?
Where can I learn more about your quality & safety?
Quality and safety are important to us. We require microbiological testing and a Certificate of Analysis from all of our suppliers for every ingredient we use in our products. Quality assurance means that we also test for heavy metals, minerals and impurities across our entire product line. All of our products are made with organic ingredients that are sustainably sourced. They are gluten and dairy free.
Can you tell me more about your guarantee policy?
Supplements have their place, but they can not replace the support and guidance of a lactation consultant. There are some lactation issues that no supplement can solve. Because of Covid 19 challenges and reduced inventory we can not honor a guarantee policy at this time. Individual results may vary.
RETURNS AND EXCHANGES
What is your return policy?
- We accept returns of unopened products within 30 days of purchase, excluding shipping fees and a three dollar restocking fee.
- Products returned after 30 days of purchase will receive store credit only.
- No products will be accepted for return or exchange after 60 days.
- Products purchased during a special promotion or sale are not refundable, but are eligible for store credit if unopened.
What is your refund policy?
- Only products purchased at full price are eligible for a refund.
- Only unopened products returned within 30 days of purchase are eligible for a refund less shipping fees and a $3 restocking fee.
- When a returned product is received, it is inspected to make sure it meets the return criteria.We issued a refund on qualifying returns. Please note that it may take your financial institution three to ten business days to release the funds back to you.
Where do I return products to?
You can return your item/order to the following address:
140C Mullet Run
Milford, DE 19963
When can I expect my refund?
When a returned product is received, it is inspected to make sure it meets the return criteria. We issue a refund on qualifying returns within five business days. Please note that it may take your financial institution three to ten business days to release the funds back to you.
Do you offer free samples?
Do you offer free samples?
We are not able to offer free samples at this time for a few reasons:
1) As a handcrafted small business, it's not sustainable at this time. We could outsource to a factory, outsource local jobs we created to be manufactured by machine and use conventional (not organic) ingredients instead. This would result in a higher profit margins, which would then allow for "free samples".
2) The numerous suppliers we have established relationships with to create our products, don't offer our company "free samples" for packaging, materials, consulting, etc.
3) An adequate sample size for lactation capsules is 60 capsules, which last 7-10 days. Anything less than that is not sufficient enough to truly determine the effectiveness of a product.
As our company scales over time, we do hope to offer some of our products in a sample size complimentary if it's sustainable and makes sense. We appreciate your understanding in this matter.
You may be interested in applying to be a Brand Advocate or collaborating with us if you are an influencer.
How do I become a brand advocate?
STILL HAVE ANY QUESTIONS?
+1 (302) 786-7755