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Natural tips for skin care, remedies to relieve a rash, and everything in between.


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Articles on recovery, natural remedies, milk supply and supplementing.


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Natural tips for stress and relaxing teas, and everything in between.


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Common questions about breastfeeding, pumping, relactation, milk supply and everything in between.


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We're here to help.

A roundup of our most popular questions and answers.

ORDER ISSUES

I'm missing a product from my order, what do I do?

Contact us within 7 business days or less from date of delivery so we can assist you. support@euphoricherbals.com

What do I do if I receive a faulty product in my order?

If you have a product concern contact us immediately at support@euphoricherbals.com

How do I make changes on my order?

We begin processing orders for shipment in 1-3 business days, we often ship same or next day. Because of this, we can may be able to accommodate same day changes or cancellations on non-subscription orders. If it is an urgent request to change your order for any reason we request texting us at 302-786-7755 and emailing us at support@euphoricherbals.com.

What do I do if the Gift Card I bought hasn't arrived?

Gift vouchers are purchased online and they are sent electronically. Please check the email associated with your email for the code to redeem it.

Why isn't my coupon code working?

Only one discount can be used at a time per order. Make sure you are not trying to apply a coupon code at check out in conjunction with a "Subscribe & Save" product. If you have a rewards code you want to apply toward an upcoming subscription please email us support@euphoricherbals.com

SHIPPING

How long does it take to recieve my order?

Please allow up to 3 business days (we do not ship on weekends) for processing your order plus transit time, however we tend to ship sooner than 3 business days. If your order is a pre-order item, please allow additional processing time.

First-Class domestic mail typically takes 4-7 business days.
Priority Mail domestic typically takes 2-5 business days.
Express Mail domestic typically takes 1-3 business days.

How come I don't qualify for free shipping?

All orders over $79 qualify for free shipping after any discounts or coupon codes are applied.

Do you ship internationally?

Yes we do! We have shipped to 59 countries and offer a variety of shipping options for our international customers. It is the customer's responsibility to find out about your country's customs regulations relating to the products you wish to import. The customer is responsible for their country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you. Customer assumes the risk for any products confiscated or opened by customs.

What do I do if my package was marked delivered but is missing?

If your order is lost, destroyed or misrouted due to mail service error we encourage you to contact your local post office, ask to speak to the Post Master to file a claim.We now offer Route package protection to help cover the cost of lost, damaged or stolen packages is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. You can also download the Route+ app for tracking.


*
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 
Orders sent Priority Mail or are automatically insured, however if your order was marked delivered than USPS will not reimburse even if a claim is filed sadly. We strongly encourage using Route Protection.

What do I do if an item arrived damaged?

If your order is lost, destroyed or misrouted due to mail service error we encourage you to contact your local post office, ask to speak to the Post Master to file a claim.We now offer Route package protection to help cover the cost of lost, damaged or stolen packages is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. You can also download the Route+ app for tracking.


*
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 
Orders sent Priority Mail or are automatically insured, however if your order was marked delivered than USPS will not reimburse even if a claim is filed sadly. We strongly encourage using Route Protection.

PRODUCT & STOCK

How can I purchase a gift certificate?

You may purhcase a gift card here. Once purchased a code will be emailed to you to redeem.

Where can I learn more about your quality & safety?

Quality and safety are important to us! While our products were birthed out of Cindy's kitchen with a baby on her back and toddler at her feet, we have come a long way since then.  Learn more here.

Can you tell me more about your guarantee policy?


We strongly believe in our products and want every customer to leave satisfied, whether they like our products or not. For this reason, we created the product guarantee policy. However, it's imperative to realize supplements have their place but can not replace the support and guidance of a lactation consultant. Additionally,
supplements can not compensate for the lack of nursing/pumping sessions either. You can learn more details here.

RETURNS AND EXCHANGES

What is your return policy?

  • We accept returns of only unopened products within 60 days of purchase excluding shipping fees paid and a $3 restocking fee.

  • Products returned after 60 days of purchase will receive store store credit only.

  • Products purchased during a special promotion/sale are NOT refundable, but may be returned for store credit.

What is your refund policy?

  • Only regular priced items may be refunded, sale items cannot be refunded.
  • We accept returns of only unopened products within 60 days of purchase excluding shipping fees paid and a $3 restocking fee.

  • Unopened products must be returned within 60 days for a refund.After the product has been returned and we have inspected that is was not opened we will issue a refund within 5 business days.  

Where do I return products to?

You can return your item/order to the following address:
Euphoric Herbals
2 Commerce St
Harrington, DE 19952

When can I expect my refund?

There is often some processing time (7-10 days) before a refund is posted from your bank/credit card company. If you haven’t received a refund yet, first check your bank or your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@euphoricherbals.com

COMMON QUESTIONS

Do you offer free samples?

  • Do you offer free samples?
    We are not able to offer free samples at this time for a few reasons:

    1) As a handcrafted small business, it's not sustainable at this time. We could outsource to a factory, outsource local jobs we created to be manufactured by machine and use conventional (not organic) ingredients instead. This would result in a higher profit margins, which would then allow for "free samples".

    2) The numerous suppliers we have established relationships with to create our products, don't offer our company "free samples" for packaging, materials, consulting, etc.

    3) An adequate sample size for lactation capsules is 60 capsules, which last 7-10 days. Anything less than that is not sufficient enough to truly determine the effectiveness of a product.

    As our company scales over time, we do hope to offer some of our products in a sample size complimentary if it's sustainable and makes sense. We appreciate your understanding in this matter.

    You may be interested in applying to be a Brand Advocate or collaborating with us if you are an influencer.

How do I become a brand advocate?

STILL HAVE ANY QUESTIONS?

TEXT US  
+1 (302) 786-7755

EMAIL
support@euphoricherbals.com