FAQ

Where do these products ship from?
Delaware. We do not use a fulfillment center, we ship all our own packages directly from our facility. 

What is this store's return and exchange policy?

  • We accept returns of only unopened products within 60 days of purchase excluding shipping fees paid and a $3 restocking fee.
  • Products returned after 60 days of purchase will receive store store credit only. 
  • Products purchased during a special promotion are NOT returnable.


What is the refund policy?

  • Only regular priced items may be refunded, sale items cannot be refunded.
  • Unopened products must be returned within 60 days for a refund.
  • After the product has been returned and we have inspected it we will issue a refund within 5 business days.  

If you haven’t received a refund yet, first check your bank or your credit card company, it may take some time before your refund is officially posted. There is often some processing time (7-10 days) before a refund is posted from your bank/credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at info@euphoricherbals.com

Do you offer free samples?
We are not able to offer free samples at this time for a few reasons:

1) As a handcrafted small business, it's not sustainable at this time. We could outsource to a factory, outsource local jobs we created to be manufactured by machine and use conventional (not organic) ingredients instead. This would result in a higher profit margins, which would then allow for "free samples". 

2) The numerous suppliers we have established relationships with to create our products, don't offer our company "free samples" for packaging, materials, consulting, etc. 

3) An adequate sample size for lactation capsules is 60 capsules, which last 7-10 days. Anything less than that is not sufficient enough to truly determine the effectiveness of a product. 

As our company scales over time, we do hope to offer some of our products in a sample size complimentary if it's sustainable and makes sense.  We appreciate your understanding in this matter.

However, you may be interested in applying to be a Brand Advocate or collaborating with us if you are an influencer. 

Do you ship internationally?
We sure do! WE ship to Canada, the UK, Australia and Europe quite often. We have shipped to 58 countries thus far.  It is the customer's responsibility to find out about your country's customs regulations relating to the products you wish to import. The customer is responsible for their country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you. Customer assumes the risk for any products confiscated or opened by customs.

Are your lactation blends safe for pregnancy?
The lactation blends are NOT safe for pregnancy. Please check out our Womb Wellness tea that is safe for prenatal and postnatal use.

Do you guarantee your products work to increase milk supply?
All of our blends work to increase milk supply. However they all do not work exactly the same for the same person as we are each are unique and can respond differently. When trying herbal supplements to increase milk production trial and error is necessary, there is not a a way to know precisely beforehand which blend will work best for you. Remember lactation supplements have their place but they can not replace the support and expert advice of a lactation consultant, we highly recommend contacting one if you are having breastfeeding issues. We can not guarantee a specific outcome or result, individual results may vary.

Why isn't my coupon isn't working?
There are a few reasons your coupon may not be working.

  • Some coupon codes have a limited use per person.If you are choosing a "Subscribe & Save" feature it already has a built-in discount with it, therefore additional discounts can not be applied.
  • The coupon expired.
  • The code is being entered incorrectly.

How long will it take to receive my order?
Please allow up to 5 BUSINESS DAYS for your order to be processed, however we tend to ship much sooner. Please be aware processing time and transit times are not the same thing, allow time for your order to be processed plus transit time to reach it's destination.

If your order is lost, destroyed or misrouted due to mail service error I encourage you to contact your local post office, ask to speak to the Post Master to file a claim. We will assist filing a claim on your behalf if your order had insurance and replace your items.  Only orders sent Priority Mail or with a minimum value of $50+ are automatically insured.

How do I track my order?
When your order is shipped you will receive an email with tracking information, please check your junk or spam folder if you don't see it. You may also log into your account to retrieve tracking information. If you don't have an account, you can create an account using the same email that was used to place your order - once your new account is activated your past order history will load into your account.

Shipping Insurance
Orders shipped Priority mail include insurance.
Orders valued over $50 and shipped First-Class will recieve insurance.
All international orders over $100 in value include shipping insurance. 

How Can I Contact You?
We ask you email us at info@euphoricherbals.com but you may also text us at (302) 786-7755.

At this time we do not offer telephone support. 

Our store address is : 621 N. Dupont Blvd, Milford, DE 19963

Disclaimer
Only a physician can diagnose, treat, and prescribe for illness or disease. As an herbalist, I neither diagnose nor treat disease. Nor do I prescribe remedies.

The human body has the innate power to heal itself. Without this power to self-heal, even the most advanced medications and procedures would ultimately fail. The role of the herbalist in this healing process is to consider the client as a whole person and to consult with the client concerning changes in lifestyle, diet, and supplementation of herbs and/or vitamins to foster an increased state of balance and health. Thus maximizing the body's self-healing capabilities.

Euphoric Herbals, LLC encourages and advises clients to seek professional medical advice regarding any illness or disease they are suffering from. Background health information can aid in the process of a holistic, herbal program and therefore can be shared at the time of the herbal consultation. Any concerns about your health and supplementation with herbs or diet should be done in consultation with your physician. Although speculative interactions between herbs and drugs are sometimes publicized, confirmed cases are rare. It is the responsibility of the client to discuss with their physician possible interactions of herbal supplements and medications.

Euphoric Herbals, LLC is not liable for any possible adverse reactions and side effects of the herbal supplements you decide to take. The client must accept ownership and responsibility for their own health; including negative consequences and positive outcomes.