Please allow up to 3 BUSINESS DAYS for your order to be processed, however we tend to ship much sooner. Please be aware processing time and transit times are not the same thing, allow time for your order to be processed plus transit time to reach it's destination.
If your order is lost, destroyed or misrouted due to mail service error we encourage you to contact your local post office, ask to speak to the Post Master to file a claim.
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
We will assist filing a claim on your behalf if your order had insurance and replace your items. Only orders sent Priority Mail are automatically insured.
We ship to Canada, the UK, Australia and Europe quite often. We have shipped to 58 countries thus far. It is the customer's responsibility to find out about your country's customs regulations relating to the products you wish to import. The customer is responsible for their country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you. Customer assumes the risk for any products confiscated or opened by customs.